Welcome To The New Coquettte Direct
Customer Care | Returns & Conditions
Please note that these Return & Exchange/Defective Products Policies are based on online sales only.
Exchanges and Refunds will be dealt with on a case to case basis. We want to ensure you get the quality product you deserve and have paid for. Certain products unfortunately cannot be exchanged or refunded. We only accept exchanges on defective or non-fitting items. If you require an exchange, you must contact us within 30 days of receiving your order.
Exchanges and Refunds will be dealt with on a case to case basis. We want to ensure you get the quality product you deserve and have paid for. Certain products unfortunately cannot be exchanged or refunded. We only accept exchanges on defective or non-fitting items. If you require an exchange, you must contact us within 30 days of receiving your order.
Final Sale & Clearance Items
Once shipped out, all final sale and clearance items cannot be cancelled or exchanged under any circumstance.
Once shipped out, all final sale and clearance items cannot be cancelled or exchanged under any circumstance.
Lingerie & Underwear
All stockings & accessories are final sale and cannot be exchanged or returned. All panties MUST remain unopened if you need to exchange your item otherwise we will not accept it. Any sets including panties not indiviually packaged are also final sale. All exchanged items must be unworn and in their original state and packaging. They must also include all tags and be without any trace of deodorant, hair, makeup, or scent. If the item you receive is the wrong size or does not fit, we will exchange it for another size of the same item (if possible). Please contact us here with the following information:
All stockings & accessories are final sale and cannot be exchanged or returned. All panties MUST remain unopened if you need to exchange your item otherwise we will not accept it. Any sets including panties not indiviually packaged are also final sale. All exchanged items must be unworn and in their original state and packaging. They must also include all tags and be without any trace of deodorant, hair, makeup, or scent. If the item you receive is the wrong size or does not fit, we will exchange it for another size of the same item (if possible). Please contact us here with the following information:
- Your name
- Your order ID (found in the top left corner of your receipt)
- The product you purchased and the issue you are experiencing
Defective Products
If your product becomes defective within 30 days after receiving your order, we will be happy to exchange it for the same item. E-mail questions@coquette.com, with the following information:
If your product becomes defective within 30 days after receiving your order, we will be happy to exchange it for the same item. E-mail questions@coquette.com, with the following information:
- Your name
- Your order ID (found in the top left corner of your receipt)
- The product that is defective and the issues you are experiencing
Notes
For returns and exchanged you will receive a pre-paid Return Service Shipping Label (RSSL) via e-mail. The RSSL will contain information on how to ship your defective product back to us. The e-mail will additionally contain a Return Authorization Number. All defective returns must be sent back via this method or we will not accept your shipment.
For returns and exchanged you will receive a pre-paid Return Service Shipping Label (RSSL) via e-mail. The RSSL will contain information on how to ship your defective product back to us. The e-mail will additionally contain a Return Authorization Number. All defective returns must be sent back via this method or we will not accept your shipment.
- All items returned for exchange MUST be in the original packaging.
- All items returned must be sealed in a ziploc bag for sanitary reasons. Any returns sent after the 30 day period will not be accepted. Once the product has been received and confirmed as defective, we will send out a replacement piece.
- If you have any questions please contact us here for further guidance: sales@coquette.ca.
