Customer Care
Customer Care | Ordering Experience
Before ordering, please read through our Terms of Service Agreement. In doing so, you consent and agree to the terms and conditions noted within. Please note that prices on Coquette are in Canadian dollars and do not necessarily reflect what is priced or what is in stock at our wholesale lcations.
PayPal
Any orders placed with an eCheck through a PayPal account can take 6-8 business days to be processed. Any PayPal orders over $150.00 with an unconfirmed address will not be shipped out until the address has been verified and confirmed with PayPal.
Ordering By Phone
If you prefer to order by phone, please follow these steps: 1. Create a list of the items you wish to purchase and include the following details:
  • Product Name
  • Product Number
  • Price
  • Size/Colour (if applicable)
  • Quantity
2. Contact our toll-free phone number 1-855-899-9241 between 9 AM and 4 PM (EST), Monday – Friday (excluding holidays) and place your order with a customer service representative.
Sales Tax
Taxes will be automatically added to your order’s total and indicated separately for your information. Tax rates will be applied based on your province or state. For US orders, any import duties or additional taxes will be the purchaser’s responsibility.
Shipping
Please visit our Shipping Terms and Conditions section for information on shipping privacy, charges, delivery times and shipping methods.
Privacy Guarantee
Your personal information and password are safe. We use the latest encryption technologies, rigorous password protections, and limit the number of employees who have access to your information to protect your privacy. For more information, please visit our Privacy Policy section.
Price Match Guarantee
Coquette lives up to the basic commitment to save you, our valued customers as much money as possible. For this reason, our promise on pricing is simple: We guarantee to provide our high quality products and service and the best valued prices. We compare prices with several competitors across the web in order to offer you the best pricing available.
Gift Cards
Please visit our Gift Cards section for information and options on gift card purchases.